As a new tenant of a rental property, it’s easy to overlook small damages and defects during the initial walkthrough of a property. After having moved in, the new tenant has between 10 and 30 days to report any of the overlooked defects. Indeed 80-90% of Swiss tenants create such a list after having moved in, as legally speaking, this can take any form, be it an email, a spreadsheet or a handwritten letter. lizzy is the first app of its kind in Switzerland, making the work of tediously documenting defects a quick and easy process. The app allows tenants to submit their lists on-time and provides the respective property management or landlord with a standardized, structured document.
Before lizzy, the experience of handing in a list of defects was fraught with mistrust, lack of knowledge and numerous tedious tasks. We saw the greatest potential for improvement in optimizing for efficiency and minimizing the administrative effort for the user. Additionally, we wanted to give users the security of submitting a formal document with all the right information.