lizzy

Potential for improvement

Before lizzy, the experience of handing in a list of defects was fraught with mistrust, lack of knowledge and numerous tedious tasks. We saw the greatest potential for improvement in optimizing for efficiency and minimizing the administrative effort for the user. Additionally, we wanted to give users the security of submitting a formal document with all the right information.

After having conducted various user interviews, we identified the so-called “Admin Junkie” as our primary persona-type. Admin Junkies are rational, realistic planners, who want to feel that they have the upper hand in situations of all kinds and at all times.

Fast, easy, secure: The concept

Design principle

lizzy’s structure is built to reflect a virtual tour through an apartment. It follows the structured approach of our primary user, the Admin Junkie, as they make a complete round through their apartment. Users can easily add and remove rooms to the list, or create new rooms that do not conform to the standard list.

User guidance

The app provides the user with an immediate sense of accomplishment, by first inviting them to take a picture of the defect. In the steps that follow, he is presented with features that most-likely need his attention. The design of the app takes advantage of common UX patterns, making it easy to learn and intuitive to use. Additionally, the interface animates users to provide any metadata that will allow lizzy to create a well-organized and easily scannable PDF.

Reduction of user input

In order to ensure a smooth experience throughout the app, any data that the user provides is then automatically saved and prefilled in other fields. This way, users only need a glance to make sure their information is complete, and can thus move quickly through the process of preparing their PDF to send to the landlord.

A lighter administrative load

With the user’s input, lizzy then creates a structured PDF document with all the relevant information. The app even proposes a formal text for the attached email to the landlord, and allows the user to customize it easily.